Investigation of disputes
INVESTIGATION OF DISPUTES
Each user or provider of postal service has the right to present to Communications Regulatory Authority complaints, in order to have his/her/its infringed or disputed right or the interest, safeguarded by the Postal Law protected extra-judicially in advance. The complaint shall be considered to have been filed to the Communications Regulatory Authority also in that case where public administration institutions forward the complaint that they have received to the Communications Regulatory Authority to handle it within its competence.
Communications Regulatory Authority, in observance of the Rules for investigation of disputes between the providers and users of postal service has the right to not only state the fact of violation, but also to make a decision, enforceable with regard to the provider of postal service, as well as to take more strict measures for the purpose of fighting against the violators of the rights of users of postal service.
The Rules for investigation of disputes between the providers and users of postal service establish the requirements with regard to the form, content and submission of the request to resolve a dispute between the providers and users of postal service, as well as collection and submission of evidence, the rights and responsibilities of the parties to the dispute and other persons concerned, participating in the investigation of the dispute, the procedure of preparation for investigation of the dispute, the detailed procedure of reconciliation of the parties, the procedure of the investigation of the dispute in essence and making the decision.
Updated on 2013-07-24back