Investigation of disputes

INVESTIGATION OF DISPUTES

Each consumer or provider of postal and/or courier services has the right to present to RRT complaints, in order to have his/her/its infringed or disputed right or the interest, safeguarded by the Postal Law protected extra-judicially in advance. The complaint shall be considered to have been filed to the Communications Regulatory Authority also in that case where public administration institutions forward the complaint that they have received to the Communications Regulatory Authority to handle it within its competence.

RRT, in observance of the Rules for investigation of disputes between the providers and consumers of postal and/or courier services has the right to not only state the fact of violation, but also to make a decision, enforceable with regard to the provider of postal and/or courier services, as well as to take more strict measures for the purpose of fighting against the violators of the rights of consumers of postal and courier services.

The Rules for investigation of disputes between the providers and consumers of postal and/or courier services establish the requirements with regard to the form, content and submission of the request to resolve a dispute between the providers and consumers of postal and/or courier services, as well as collection and submission of evidence, the rights and responsibilities of the parties to the dispute and other persons concerned, participating in the investigation of the dispute, the procedure of preparation for investigation of the dispute, the detailed procedure of reconciliation of the parties, the procedure of the investigation of the dispute in essence and making the decision.