Sender

RIGHTS OF A SENDER OF A POSTAL ITEM

 · to receive the information on the provided postal and courier services, the responsibility of a service provider, his/her/its rights and responsibilities;

 · to use all the services, provided by the provider of postal and courier services at his/her/its own discretion;
· to withdraw the postal item, till it has not been delivered to the recipient;
· to file a complaint to the provider of services with regard to indeminification of the damage, incurred as a result of loss of a postal item, loss, lack of or damage to the sent articles/goods within the time period of six months from the date of dispatch of the postal item.

THE INFORMATION TO A POSTAL ITEMS SENDER, USING THE UNIVERSAL POSTAL SERVICES

Prior to sending a postal item the sender must be aware of the following:

· it is necessary to observe the requirements, established by the provider of universal postal services with regard to the package, packing of articles and the peculiar features of the sent articles/goods;
· the articles/goods, prohibited to be sent are not accepted and those found in the parcel are confiscated;
· a postal item cannot be sent with postage stamps out of circulation, cancelled, damaged, mint, used or invalid – in case the sender does not pay for sending of the postal item in another way, the postal item is returned to the sender;
· it is necessary to keep the documents, evidencing the dispatch of the postal item till the receipt of the postal item by the receiver;
· it is more reliable to send registered and insured postal items, since they are recorded into the waybills, therefore it is more simple to identify the circumstances of loss of the postal item or loss of or damage to the articles, contained in the postal item.

PACKING OF POSTAL ITEMS

A sender of a postal item must observe the requirements, established by the provider of the universal postal services with regard to the package, packing of articles or peculiar features of the send article/goods.

The postal items of correspondence, inserted into the letter-boxes must be not crumpled, torn and sealed up.

For packing of smaller packages hard (craft) paper, special envelopes, cloths, cardboard, wooden or metallic boxes must be used.